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Privacy Policy

This policy explains what personal data OVOCX collects through ovocx.com, why we collect it, and the rights you have under the Saudi Personal Data Protection Law (PDPL).

Last updated: 31 October 2026

1. Who we are

OVOCX is operated by Apps Master Solutions, Riyadh, Kingdom of Saudi Arabia (“we”, “us”). We are responsible for the personal data described in this policy. You can contact us about it at info@ovocx.com.

2. What we collect

  • Information you give us in our forms (contact form, demo requests and the NAQL questionnaire): your name, company, job title, work email, mobile number, and your answers and messages, for example your current system, number of branches and planned timing.
  • Information collected automatically when you browse: your IP address, browser type, the pages you visit, your approximate country (worked out from the IP address), and the campaign link that brought you to our site, for example a LinkedIn ad.

We do not ask for sensitive data such as health, religious or financial account information. Please do not include it in free-text fields.

3. Why we use it

  • To reply to your request and arrange the call or demo you asked for, including contacting you by phone or WhatsApp when you give us your mobile number.
  • To prepare an assessment, proposal or quote for you.
  • To understand which pages and campaigns work, so we can improve our website and marketing.
  • To keep our website secure and prevent abuse.
  • To meet our legal obligations.

We rely on your consent when you send us a form, on the steps you ask us to take before a contract, on our legitimate interest in running and securing our website, and on our legal obligations.

4. Cookies

We use only the cookies our website needs to work and to measure our campaigns:

  • session_id: keeps your visit working (security and forms).
  • frontend_lang: remembers your language.
  • odoo_utm_source, odoo_utm_medium, odoo_utm_campaign: remember the campaign link you arrived from, for up to 31 days, so we know which campaign brought a request.

We do not use advertising cookies or third-party analytics. You can delete or block cookies in your browser settings, but parts of the site may then stop working.

5. Who we share it with

We do not sell your personal data. We share it only with:

  • members of our team who handle your request;
  • service providers that run our systems for us: our website and customer records run on Odoo, hosted by DigitalOcean, and we use email and messaging services such as WhatsApp to contact you;
  • public authorities, when the law requires it.

6. Storage outside Saudi Arabia

Our servers are located in the United States, so your data is transferred to and stored outside the Kingdom of Saudi Arabia. We transfer only the data needed for the purposes in this policy and do so in line with the PDPL and its regulations on transfers outside the Kingdom.

7. How long we keep it

We keep enquiry and contact data for as long as we need it to handle your request and our business relationship, and no longer than three years after our last contact with you, unless the law requires us to keep it longer. After that we delete or anonymise it.

8. How we protect it

We use encrypted connections (HTTPS), restrict access to the people who need it, and keep regular backups. No system is completely secure, but we take reasonable steps to protect your data.

9. Your rights

Under the PDPL you have the right to:

  • know how your data is collected and used;
  • access your data and get a copy of it in a readable format;
  • ask us to correct, complete or update it;
  • ask us to delete it when it is no longer needed;
  • withdraw your consent at any time. This does not affect what we did before you withdrew it.

To use any of these rights, email us at info@ovocx.com. We will reply within 30 days. If you are not satisfied with our answer, you can file a complaint with the Saudi Data and AI Authority (SDAIA).

10. Children

Our website is meant for businesses and is not aimed at anyone under 18. We do not knowingly collect children’s data.

11. Changes to this policy

We may update this policy. The current version is always on this page, with the date of the last update at the top.

12. Contact us

For any question about this policy or your data, contact us at info@ovocx.com.